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Help & Frequently Asked Questions
If you're looking for our How To Guides just click here, for everything else here are our Frequently Asked Questions:
Email your queries to [email protected]
Or call 01482 467500 and we will do our best to help you!
Q I'm having trouble signing in or I've forgotten my password
A Don’t worry, to start the process of resetting or retrieving your password email us on [email protected] or call 01482 467500
Q Do I have to have an account to place an order?
A Yes – Just 'Register' with us and we will contact you and do the rest. Or if you would prefer, call us on 01482 467500 or email us on [email protected]
Q What if you don’t stock my preferred variant/brand?
A Call us and we’ll be happy to discuss alternatives or to order your preferred option especially for you.
Q What delivery options are available?
A We programme our deliveries to suit our customers, call us on 01482 467500 to discuss how we can best meet your requirements.
Q What product do I need?
A View our requirements guides below:
Gloves - Size
| 6 | 7 | 8 | 9 | 10 | 11 | 12 |
| X Small | Small | Medium | Large | X Large | 2X Large | 3X Large |
Safety Footwear Slip Rating
Slip rating scores show whether the product has been tested and conforms to EN 13287.
| Slip Rating | Test Method | Test | Coefficient Friction Requirement |
| SRA | Footwear tested on ceramic tile floor with sodium lauryl solution. | Forward heel slip. Forward flat slip. |
Not less than 0.28. Not less than 0.32 |
| SRB | Footwear tested on steel floor with glycerol. | Forward heel slip. Forward flat slip. |
Not less than 0.13. Not less than 0.18 |
| SRC | Tested and conforms to both the above methods. | Product meets requirements of SRA & SRB |
|
Safety Footwear Classifications
BS EN 345 or EN ISO 20345
Classification S = Highest protection- toecaps tested to 200 joule.
| SB | Safety Basic 200 joule protection. |
| S1 | 200 joule toecap protection. Closed seat region (fully enclosed heel). Anti-static properties. Energy absorption of seat region. |
| S2 | 200 joule toecap protection. Closed seat region (fully enclosed heel). Anti-static properties. Energy absorption of seat region. Water penetration and water absorption resistance. |
| S3 | 200 joule toecap protection. Closed seat region (fully enclosed heel). Anti-static properties. Energy absorption of seat region. Water penetration and water absorption resisitance. Plus penetration resistance. Cleated outsole. |
| S4 | 200 joule toecap protection. All rubber or all polymeric footwear with anti-static properties. Energy absorption of seat region. |
| S5 | 200 joule toecap protection. All rubber or all polymeric footwear with anti-static properties. Energy absorption of seat region. Plus penetration resistance. Cleated outsole. |
UK and European shoe size conversion
| 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 |
| 36 | 37 | 38 | 40 | 41 | 42 | 43 | 44 | 46 | 47 |
